Company identification
This service is operated by
شركة المستقبل الرقمي لأجهزة الكمبيوتر والأنظمة الأمنية وتركيبها وصيانتها.
1. Scope of this Policy
This Policy applies to information collected through the Assistio website, contact forms, booking flows, email communications, support interactions, Chatwoot live chat, AI-assisted customer communication, and other pre-sales or service-related exchanges linked to our website operations.
If you are a customer under a separate written agreement with Assistio, that agreement may supplement this Policy for service-specific processing. Where terms conflict, the signed agreement controls for the applicable service relationship.
2. Information we collect
Depending on how you interact with us, we may collect the following categories of information:
- Identity and contact details such as name, job title, company name, email address, phone number, and country.
- Commercial and inquiry details such as your use case, channels of interest, target workflows, budget signals, scheduling preferences, and messages submitted through forms or email.
- Booking and scheduling information submitted through Google Calendar or related demo scheduling workflows.
- Support and communication records, including chat transcripts, follow-up emails, notes, attachments, and operational context needed to answer or route your request.
- Technical, usage, and device data such as IP address, browser type, operating system, referring pages, approximate location, timestamps, and security or diagnostic logs.
- Cookie, storage, and preference data such as language, theme, session continuity, and interactions needed to operate the website properly.
- Any additional information you choose to provide through contact forms, demo requests, chat, or other communications.
3. Sources of information
We collect information directly from you, automatically through your use of the website, and from service providers that support booking, communication, analytics, hosting, or security.
- Information you submit through forms, email, chat, demo requests, and support conversations.
- Information generated when you browse the website, switch language, change theme, or interact with embedded tools.
- Information created when you book meetings or exchange communications with Assistio team members.
- Information received from infrastructure, analytics, scheduling, or communication tools acting on our behalf.
4. How we use information
We use personal data only for legitimate business purposes connected to the operation, security, improvement, and delivery of Assistio services.
- To operate the website, forms, live chat, language switching, accessibility settings, and essential site functions.
- To answer inquiries, qualify leads, follow up on contact requests, and schedule or manage demos.
- To deliver customer support, onboarding assistance, and operational communication.
- To improve our messaging, workflows, lead qualification, response quality, and service design.
- To maintain security, detect abuse, troubleshoot incidents, and protect the website and our systems.
- To comply with legal obligations, resolve disputes, enforce terms, and keep required records.
- To analyze performance, business demand, and operational trends at an aggregated or account-specific level where appropriate.
- To train, tune, supervise, or quality-check AI-assisted customer communication workflows in a controlled manner consistent with this Policy and applicable law.
5. Legal bases for processing
Where applicable data protection law requires a legal basis, we typically rely on one or more of the following:
- Your consent, for example when you voluntarily submit a form, request a demo, or agree to optional cookies where required.
- The need to take steps at your request before entering into a contract, including lead qualification, scheduling, and solution scoping.
- Performance of a contract or service relationship where you become an Assistio customer.
- Compliance with legal obligations, including accounting, recordkeeping, or lawful request handling.
- Our legitimate interests in operating, securing, improving, marketing, and supporting the website and related services, provided those interests are not overridden by your rights and freedoms.
6. Cookies and similar technologies
Assistio uses cookies, local storage, and similar technologies to remember language and theme preferences, support chat continuity, maintain security, measure site performance, and improve user experience.
Some tools may place their own cookies or storage entries when loaded, including analytics, scheduling, or chat providers. You can usually manage these through browser settings, but disabling them may affect parts of the site.
7. Chat, demo booking, and AI-assisted communications
If you use our live chat, booking flow, or AI-assisted support and qualification tools, we may process the contents of those interactions to reply, route requests, improve workflow quality, and maintain service reliability.
- Chatwoot or related support tools may process message content, timestamps, browser metadata, and support context.
- Google Calendar or similar scheduling tools may process meeting preferences, contact details, and calendar booking metadata.
- AI-assisted flows may help summarize, categorize, or draft responses, but they remain subject to our operational controls and review processes.
- Please avoid sending sensitive regulated data through general website forms or chat unless specifically requested through a secure process.
8. Sharing and third-party processors
We do not sell personal data. We may share information with trusted providers such as OpenAI, Chatwoot, Stripe, Google Calendar, hosting partners, analytics tools, and form processors only when necessary to operate the website, deliver services, respond to requests, or comply with legal obligations.
- Hosting, infrastructure, and security providers.
- Booking and scheduling providers such as Google Calendar workflows.
- Communication, AI, email, CRM, payment, or support providers such as OpenAI, Chatwoot, Stripe, and form processing tools.
- Analytics or performance tools used to understand website behavior and improve service quality.
- Professional advisors, payment providers, or business counterparties where reasonably required.
- Courts, regulators, law enforcement, or other parties where disclosure is required or reasonably necessary to protect rights, safety, or legal compliance.
9. International data transfers
Assistio may use providers located in different countries from your own. As a result, personal data may be processed internationally, including in countries that may not provide the same level of legal protection as your local jurisdiction.
Where required, we take reasonable steps to support lawful transfers, such as relying on contractual safeguards, provider commitments, internal controls, or other mechanisms recognized by applicable law.
10. Data retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including business operations, support, security, legal compliance, and dispute resolution.
- Inquiry, demo, and form data may be retained while we evaluate or respond to a potential commercial relationship.
- Support and communication records may be retained while needed for follow-up, quality assurance, and account history.
- Security and technical logs may be retained for incident response, fraud prevention, and system reliability.
- Where retention is no longer justified, we delete, anonymize, or de-identify the data when reasonably practicable.
11. Security
We use reasonable technical, organizational, and administrative measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. No system is perfectly secure, so we cannot guarantee absolute security.
- Access controls and role-based handling of internal systems.
- Provider selection, configuration review, and operational security practices designed to reduce unnecessary exposure.
- Monitoring, logging, and incident response steps intended to identify and respond to suspicious activity.
- Reasonable minimization and need-to-know principles when handling website, support, and lead data.
12. Your rights and choices
Depending on your location and applicable law, you may have rights related to your personal data.
- Request access to personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion where retention is no longer required or lawful.
- Object to or request restriction of certain processing.
- Withdraw consent where processing depends on consent.
- Request portability where applicable.
- Complain to a supervisory authority if you believe your rights have been infringed.
- Control cookies, local storage, and similar tools through browser settings where technically available.
13. Children
The Assistio website and services are intended for business users and are not directed to children. If you believe a child has provided personal data to us without appropriate authorization, please contact us so we can review and address the issue.
14. Changes to this Policy
We may update this Privacy Policy from time to time to reflect legal, operational, technical, or business changes. When we do, we will update the effective date shown on this page and publish the revised version here.
15. Contact us
For privacy requests, access questions, correction requests, deletion requests, or general privacy concerns, contact Assistio using the details below.
